Returns, Cancellation, Refunds and Exchanges

Your right to cancel

You can cancel your order for any reason within 14 days of the day you, or someone you nominate, receive the goods.

To cancel, you must tell us clearly before the 14 days end. You can email us at cancel@prodancefootwear.com. You then have 14 days from the day you tell us to send the goods back to us.

Returning your goods

Please send returns to: [returns address].

You are responsible for the cost of returning goods, unless they are faulty or we sent you the wrong item. We recommend a tracked service, and please keep your proof of postage.

If you are returning goods from outside the UK, please mark the parcel and all customs documents clearly as "RETURNED GOODS". Any customs charges caused by incorrect marking are your responsibility.

Please make sure you fully insure your return to the full amount as any loss or damage in transit will be your responsibility to bear.

Condition of returned goods

You may handle and try on the goods as you would in a shop. When trying boots on, please stand on a soft, clean surface such as carpet, because dance shoe soles mark very easily.

Please return goods with their original box and internal packaging.

We may reduce your refund to reflect any loss in value caused by handling beyond what is needed to check the goods. Examples include:

• boots that have been worn outside or on hard floors;
• marked or soiled soles;
• boots that have been modified, such as cut straps or additional holes;
• a missing, damaged or defaced box, or packaging.

Where goods can no longer be sold as new, this reduction may be up to the full price. We will always explain any reduction we make.

 

Refunds

We will refund you within 14 days of receiving the goods back, or within 14 days of you providing proof that you have returned them, whichever is sooner, less the original delivery charge that cannot be refunded.

 

Exchanges

If you would like a different size or style, you can request an exchange within 14 days of receiving your goods. The goods must reach us within 14 days of your request.

The same condition requirements apply as for refunds. Exchanges depend on stock being available. If the item you want is unavailable, we will refund you instead. If the new item costs a different amount, we will charge or refund the difference.

 

Items that cannot be cancelled (custom orders and pre-orders)

Boots that have been ordered as 'Custom Order' and have been ordered specifically at your request that you have paid a deposit for are not-refundable. If you cancel your order prior to the boots being delivered, you will forfeit your deposit. If the boots arrive and are available for shipping and you do not pay the remaining balance, you will forfeit your deposit. Any deposits paid are strictly non-refundable.

 

Faulty or incorrect goods

If your goods are faulty, not as described, or not what you ordered, please contact us at cancel@prodancefootwear.com. Your rights are as follows:

• Within 30 days of delivery, you are entitled to a full refund.
• After 30 days, we will repair or replace the goods. If a repair or replacement is not possible or does not fix the problem, you are entitled to a refund or a price reduction.
  
  

We will cover the reasonable cost of returning faulty or incorrect goods to us.

Normal wear and tear, misuse, and damage caused by use on unsuitable surfaces are not faults and the boots will be analysed to help demonstrate clear manufacturing defects (such as sole detachment, heel detachment, and stitching unravelling).

Nothing in this policy affects your statutory rights.