Ordering Advice

We have several product statuses. This page has been built to help you understand how to order and what each order status means.

Pre-orders and custom orders: deposits are non-refundable, except for significantly delayed pre-orders. See section 6.

1In stock

The boots are in our warehouse in your chosen size, heel height and width, ready to send.

  • Dispatched within 5 working days of your order.
  • You pay in full at the checkout, including your choice of shipping method.
  • Covered by our standard 14-day cancellation and returns.

2Pre-order (coming soon)

The boots have been ordered with our manufacturer and are going through the production process and are due to PRODANCE FOOTWEAR soon. Pre-ordering reserves your pair from the incoming stock.

  • The estimated arrival date is shown on each product page and is dependent on when they were ordered.
  • Estimated arrival dates can slip due to unforeseen issues and we'll let you know if that happens.
  • You pay a deposit now and the remaining balance when your boots are dispatched. How payment works.
  • The deposit is non-refundable, unless your boots are significantly delayed beyond the estimated date (significant being more than 4 weeks beyond the initially stated date). In that case you can cancel and get your deposit back.

3Custom order (needs to be ordered)

We do not hold this combination of size, heel height and width in stock, and they are not currently on order with our manufacturer. As such, they need to be custom ordered on you behalf.

  • The way we order new stock depends by project. When you order a style that is not available or on in manufacturer, we'll reach out to you with a potential delivery date.
  • You a deposit now and the remaining balance when your boots are dispatched. How payment works.
  • Because the boots are ordered at your request, custom orders cannot be cancelled and the deposit is non-refundable. If you decide you no longer want the boots, your deposit is forfeit irrespective of any delay to the original communicated date of availability.

4How payment works

For pre-orders and custom orders, you pay in two parts:

  1. Deposit at checkout. The amount is shown before you pay.
  2. We keep you updated by email while your boots are on their way to us.
  3. Balance on dispatch. When your boots are ready to ship, we take the remaining balance and send them to you.

If the boots are ready to ship and the balance is not paid, the deposit is forfeited.

5Delivery times

The times on this page are for dispatch, when your boots leave us. Delivery time after that depends on your destination and the shipping option you choose, and is shown at checkout.

6Cancellations and returns

  • In stock: standard 14-day cancellation and returns.
  • Pre-orders: deposits are non-refundable, unless your boots are significantly delayed beyond the estimated date.
  • Custom orders: cannot be cancelled. Deposits are strictly non-refundable.

Return conditions and refund times are in our Returns and Refunds policy. Questions before you order? Contact us.